Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 2 weeks of receipt of your shipment
  • In original condition
  • In the original packaging

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return if received and inspected, we’ll send you an email notifying you that we have received your return. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 5 business days.

Still have questions? Email us at support@jcpal.com with your full name, order number and we will get back to you shortly.